Handling a Difficult Customer Training
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
Overview
With The Handing A Challenging Customer course, you will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this course, you will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
COURSE OBJECTIVES:
Cultivate a positive attitude | Manage internal and external stress | Develop abilities to listen actively and empathize | Build a rapport with customers in person and over the phone | Understand the diverse challenges posed by customers | Develop strategies to adapt to challenging circumstances.
100% Online
10 PDUs Available
Relevant Skills
Professional Support
What you will learn in this course
- The Right Attitude Starts with You
- Stress Management (Internal Stressors)
- Module Three: Common Marketing Types (I)
- Transactional Analysis
- Why are Some Customers Difficult
- Dealing with the Customer Over the Phone
- Dealing with the Customer In Person
- Sensitivity in Dealing with Customers
- Scenarios of Dealing with a Difficult Customer
- Following up With a Customer Once You Have Addressed Their Issue
- Practical Case Study (Available for Facilitator Assisted Mode Only)
Course Features
Downloadable Training resources
Gain access to downloadable training materials
Assessments
Get access to practice questions that will help solidify your knowledge
Videos
Engage with quality explanatory videos
Chat Forum
Join fellow professionals in discussing ideas and views on relevant topics
Professional Development Units
Get PDUs and CDUs to maintain your PMI and IIBA professional credentials
Capstone Activity
Crystalize your knowledge with a real capstone project
Certificate
Share your achievement with your friends, family and colleagues
100% Online
Learn from anywhere at your own convivence
30 Days Access
Learn and relearn at your own pace within 30 days
Unlock 30% discount today, use this code “grow-with-us” at checkout
Online Self paced
Learn from the comfort of your home or office-
Learn relevant skills at the comfort of your home or office
Facilitator Assisted
Learn from the comfort of your home or office-
Get more from this course with a capstone activity reviewed by a live facilitator