Call Center Training

95% Satisfaction Rating
★★★★★ 4.7/5

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help you improve your ph skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. This will make you more confident, happier, and you will produce happier customers.

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Overview

Our Call Center Training will help you lower costs and reduce turnover. You will learn the skills to improve productivity and performance which will produce a positive environment throughout your company and help influence the organization as a whole.

COURSE OBJECTIVES

Define and understand call center strategies | Identify different types of buying motivations | Create SMART Goals | Familiarize myself with strategies that sharpen effective communication | Use proper phone etiquette | Set benchmarks.

100% Online

10 PDUs Available

Relevant Skills

Professional Support

What you will learn in this course

  • The Basics
  • Phone Etiquette
  • Tools
  • Speaking Like a Star
  • Types of Questions
  • Benchmarking
  • Goal Setting
  • Key Steps
  • Closing
  • Practical Case Study (Available for Facilitator Assisted Mode Only)

Course Features

Downloadable Training resources

Gain access to downloadable training materials

Assessments

Get access to practice questions that will help solidify your knowledge

Videos

Engage with quality explanatory videos

Chat Forum

Join fellow professionals in discussing ideas and views on relevant topics

Professional Development Units

Get PDUs and CDUs to maintain your PMI and IIBA professional credentials

Capstone Activity

Crystalize your knowledge with a real capstone project

Certificate

Share your achievement with your friends, family and colleagues

100% Online

Learn from anywhere at your own convivence

30 Days Access

Learn and relearn at your own pace within 30 days

Online Self paced

Learn from the comfort of your home or office
N 15,000
  • Learn relevant skills at the comfort of your home or office
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Facilitator Assisted

Learn from the comfort of your home or office
N 20,000
  • Get more from this course with a capstone activity reviewed by a live facilitator
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New Offer

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