Customer Service Training
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products or an accountant, serving the employees by producing their pay checks and keeping the company running. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process.
Overview
You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
COURSE OBJECTIVES:
State what customer service means in relation to all your customers, both internal and external | Recognize how your attitude affects customer service | Identify your customers’ needs | Use outstanding customer service to generate return business | Build good will through in-person customer service | Provide outstanding customer service over the phone | Connect with customers through online tools | Deal with difficult customers.
100% Online
10 PDUs Available
Relevant Skills
Professional Support
What you will learn in this course
- Who We Are and What We Do
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- Ten Things You Can Do to WOW Customers Every Time
- Practical Case Study (Available for Facilitator Assisted Mode Only)
Course Features
Downloadable Training resources
Gain access to downloadable training materials
Assessments
Get access to practice questions that will help solidify your knowledge
Videos
Engage with quality explanatory videos
Chat Forum
Join fellow professionals in discussing ideas and views on relevant topics
Professional Development Units
Get PDUs and CDUs to maintain your PMI and IIBA professional credentials
Capstone Activity
Crystalize your knowledge with a real capstone project
Certificate
Share your achievement with your friends, family and colleagues
100% Online
Learn from anywhere at your own convivence
30 Days Access
Learn and relearn at your own pace within 30 days
Unlock 30% discount today, use this code “grow-with-us” at checkout
Online Self paced
Learn from the comfort of your home or office-
Learn relevant skills at the comfort of your home or office
Facilitator Assisted
Learn from the comfort of your home or office-
Get more from this course with a capstone activity reviewed by a live facilitator